How to rethink PLM workflows?

by Oleg on October 20, 2014 · 1 comment

plm-mobile-workflow

Workflows and processes. This is an important part of any company. Like blood goes through your body, workflows are going through a company and beyond. Couple of months before, I posted by ultimate PLM workflow dream. It came as a part of my thinking about “un-bundling services“. My idea was to publish list of features workflow (process management) that can be used as an independent service.

Many businesses were created with the vision to improve processes and to support business workflow. However, email is still one of the key elements of every workflow and business process management system implementation.  How to move from emails and messages to collaboration - in my view, this is one of the most critical elements that can help to streamline PLM workflows. Because of ubiquity, email remains one of the most widely used engines behind companies’ workflow. One of the ideas I discussed earlier was to connect emails and workflow – how to turn email into actionable workflows.

Over the weekend, I was skimming through the article – 10 Trends Transforming Enterprise IT by TechCrunch. The trend that caught my attention was #6 – Reimagining enterprise workflows. Read the following passage:

Widespread adoption of mobile devices has led to more efficient enterprise workflows. Salesforce.com CEO Marc Benioff recently said he runs his whole business from his phone. This gets easier every day. Whether it is quickly turning around business documents via the e-signature application DocuSign or fine-tuning scheduling and route optimization for people in the field via ServiceMax, mobile applications are reinventing and automating processes across the enterprise, enabling work to get done faster and smarter.

Here is the article referencing Salesforce.com’s Marc Benioff  statement earlier this year.

“I run my business entirely on my phone,” CEO Marc Benioff said. “I believe this is the future.” As companies store less and less data on site, more will no longer need desktops, he said.

It made me think about changing roles between email and mobile. One of the biggest early successes of mobile computing was to turn business email into mobile service. I’ve been using one with my old Blackberry and it was very reliable. Here is the thing. Mobile devices are more ubiquitous today than email. Mobile applications can be easier and more intuitive compared to the list of emails in my inbox. Mobile can be a service that can help to rethink PLM workflows bypassing email and existing complex business suites.

What is my conclusion? We need to learn how to break things that preventing us from moving forward. Email is one of them. In the past, we asked to connect every PLM workflow to the email. That was our desire to have a single point of communication. Today, our mobile phone is our single point of communication and it is more powerful than our desktop computer 10 years ago. People don’t have to be connected to their desks. Therefore, to disrupt PLM workflows by making them completely mobile can be an interesting option. Just my thoughts…

Best, Oleg

 

Share

1 comment

PLM: from sync to link

by Oleg on October 17, 2014 · 6 comments

plm-data-link-sync

Data has an important place in our life. Shopping lists, calendars, emails, websites, family photos, trip videos, documents, etc. We want our data to be well organized and easy to find. Marketing folks like to use the term – data at your fingertips. However, the reality is just opposite. Data is messy. We store it in multiple places, we forget names of documents and we can hardly control it.

Everything I said above applies to manufacturing companies too. But, it gets even more complicated. Departments, contractors, suppliers, multiple locations and multiple systems. So, data lives in silos – databases, network drives, databases, multiple enterprise systems. In my article – PLM One Big Silo, I’ve been talking about organizational and application silos. The data landscape in every manufacturing company is very complex. Software vendors are trying to crush silos by introducing large platforms that can help to integrate and connect information. It takes time and huge cost to implement such system in a real world organization. Which makes it almost a dream for many companies.

In my view, openness will play a key role in the ability of system to integrate and interconnect. It will help to get access to information across the silos and it leads to one of the key problem of data sharing and identity. To manage data in silos is a complex tasks. It takes time to organize data, to figure out how to interconnect data, organize data reporting and to support data consistency. I covered it more in my PLM implementations: nuts and bolts of data silos article.

Joe Barkai’s article Design Reuse: Reusing vs. Cloning and Owning speaks about the problem of data re-use. In my view, data reuse problem is real and connected directly to the issue of data silos. I liked the following passage from Joe’s article:

If commonly used and shared parts and subsystems carry separate identities, then the ability to share lifecycle information across products and with suppliers is highly diminished, especially when products are in different phases of their lifecycle. In fact, the value of knowledge sharing can be greater when it’s done out of sync with lifecycle phase. Imagine, for example, the value of knowing the manufacturing ramp up experience of a subsystem and the engineering change orders (ECOs) that have been implemented to correct them before a new design is frozen. In an organization that practices “cloning and owning”, it’s highly likely that this kind of knowledge is common knowledge and is available outside that product line.

An effective design reuse strategy must be built upon a centralized repository of reusable objects. Each object—a part, a design, a best practice—should be associated with its lifecycle experience: quality reports, ECOs, supplier incoming inspections, reliability, warranty claims, and all other representations of organizational knowledge that is conducive and critical to making better design, manufacturing and service related decisions.

Unfortunately, the way most of companies and software vendors are solving this problem today is just data sync. Yes, data is syncing between multiple systems. Brutally. Without thinking multiple times. In the race to control information, software vendors and implementing companies are batch-syncing data between multiple databases and applications. Parts, bill of materials, documents, specifications, etc. Data is moving from engineering applications to manufacturing databases back and forth. Specifications and design information is syncing between OEM controlled databases and suppliers’ systems. This data synchronization is leading to lot of inefficiency and complexity.

It must be a better way to handle information. To allow efficient data reuse, we need to think more about how to link data together and not synchronize it between applications and databases. This is not a simple task. Industry that years was taking “sync” as a universal way to solve problem of data integration cannot shift overnight and work differently. But here is a good news. For the last two decades, web companies accumulated lot of experience related to management of huge volumes of interconnected data. The move towards cloud services is creating an opportunity to work with data differently. It will provide new technologies of data integration and data management. It also can open new ways to access data across silos. As a system that manage product data, PLM can introduce a new way of linking information and help to reuse data between applications.

What is my conclusion? There is an opportunity to move from sync to link of data. It will allow to simplify data management and will help to reuse data. It requires conceptual rethink of how problems of data integrations are solved between vendors. By providing “link to data” instead of actually “syncing data”, we can help company to streamline processes and improve quality of products. Just my thoughts…

Best, Oleg

Share

6 comments

kenesto-edm

It has been more than two years since I was reviewing Kenesto – an outfit founded by Mike Payne with the a strong vision to simplify process management. Navigate to the following article PLM, Kenesto and process experience to refresh your memories.

Steve Bodnar of Kenesto put comments on my blog about Google Drive and 3rd party apps with hints about some Kenesto functionality around file synchronization and cloud data management. It was a good alert that Kenesto is preparing some refresh. The following Kenesto press release caught my attention yesterday – Kenesto Extends Engineering Collaboration with New Vaulting and State-of-the-art Desktop File Synchronization. I found it interesting, since it moved Kenesto from process management cloud tool into something bigger – data management and vaulting. Back in 2012, I thought, that ability to handle engineering data is a big differentiation between traditional PLM system and cloud process management tool like Kenesto. The following passage from Kenesto press release can give a short description of the shift Kenesto made – it moved into data and file management space.

Kenesto today announced the full availability of its latest innovations – file vaulting and a pioneering file synchronization service – to enable mainstream design and engineering firms to more easily and effectively collaborate and manage their data. Kenesto’s latest capabilities also work well in conjunction with such design tools as Creo®, SolidEdge®, SolidWorks®, and Spaceclaim® for manufacturing customers and also Revit® for AEC customers, to enable file management and sharing across design workflows. This is all done while also ensuring proper handling of updates to component and assembly models connected to items and bills-of-material, for example.

I made a trip into Kenesto website. It presents a broad range of solutions – engineering design management, change management, procurement and supplier collaboration, program and project management. These are traditional PLM suspects. However, some of solutions are clearly outside of typical PLM domain – management of marketing program, PR and advertising, idea management.

Kenesto features are covering wide range of capabilities – projects, dashboard, reporting, document management, vaulting, web viewing, workflow and task management. My special attention caught  Enterprise-class File Synchronization. This is an interesting feature and it made me think about cloud PDM functionality and cloud file sharing. My blog- Cloud PDM ban lifted. What next? speaks about growing interest of PLM and other vendors to apply cloud technologies to PDM – space that traditionally tried to avoid cloud-touch. So, Kenesto just joined the cloud of cloud PDM vendors and I need to add Kenesto in the list of companies open for cloud PDM competition.

kenestoDesktopSync

What is my conclusion? It looks like Kenesto decided to change the trajectory of Kenesto technologies and moved from process and workflow management to a full scope of product data management and lifecycle solutions. I guess Kenesto prefers not to use traditional PDM, PLM buzzwords. However, Engineering Data Management (EDM) acronym made me feel a bit nostalgia… At the same time, cloud sync and in-browser office files editing tools can provide an interesting differentiation in cloud-era. Just my thoughts…

Best, Oleg

Disclaimer: Kenesto didn’t sponsor and didn’t influence content of this blog post.

Share

2 comments

Multiple dimensions of BOM complexity

October 15, 2014

Bill of Material topic is getting more attention these days. No surprise. BOM is a center of universe in manufacturing (and not only) world. People can disagree about terminology applied to BOM management. Depends on a specific domain people can call it part list, specification, formula. But at the same time, everybody speak about the […]

Share
Read the full article →

PLM vendors, large manufacturers and public cloud

October 14, 2014

Companies are moving to cloud these days. The question vendors and customers are asking today is how do we move to the cloud. I’ve been asking this question in my post few month ago – PLM / PDM: Why the cloud? Wrong question… I discovered multiple options for customers to start their move to the cloud […]

Share
Read the full article →

How to build online community around CAD/PLM software?

October 13, 2014

  There is one thing that seems make everyone interested and listen carefully these days – online communities. To build a successful community is a tricky thing. To make a money out of community is huge. Successful online communities can provide a lot of insight about how people are communicating, what is the value of […]

Share
Read the full article →

Importance of PLM and PIM bridge

October 11, 2014

PIM. Product Information Management. Sorry for brining yet another three letter acronym into discussion today. PIM stands for a discipline to manage data about products available outside of the company. Here is Wikipedia description: Product information management or PIM refers to processes and technologies focused on centrally managing information about products, with a focus on […]

Share
Read the full article →

MBOM collaboration and cost of change

October 9, 2014

The only thing that is constant is change. This is very much applies to everything we do around BOM. Engineering and manufacturing eco-system are full of jokes about engineering changes. You maybe heard about renaming “engineering change order” into “engineering mistake order” as well as the correlation between number of engineers and number of ECOs […]

Share
Read the full article →

Manufacturing BOM dilemma

October 8, 2014

Manufacturing process optimization is one of the biggest challenges in product development these days. Companies are looking how to low the cost, optimize manufacturing process for speed and to deliver large variety of product configurations. The demand for these improvements is very high. The time when engineering were throwing design”over the wall of engineering“ is over. […]

Share
Read the full article →

The future role of voice in PLM processes

October 7, 2014

Processes and workflows is a big topic in PLM. If you think about PLM as a way to manage a full scope of product development processes in organization, workflow is a foundation part of technologies and tools to implement that. The definition of PLM process is usually complex and can come as workflow or rule-based. You […]

Share
Read the full article →