A blog by Oleg Shilovitsky
Information & Comments about Engineering and Manufacturing Software

“True SaaS” PLM – the devil is in details

“True SaaS” PLM – the devil is in details
Oleg
Oleg
23 June, 2015 | 3 min for reading

cloud-plm-the-devil-in-details

My earlier attempt to compare PLM vendors and cloud services raised many comments online and offline. I want to thank everybody who commented and shared your insight – it helps me to build a next version of comparison table. Also, I can see an importance of open discussion for the future of cloud PLM industry.

One of the most debate topic is the definition of SaaS. The questions and opinions are keep coming. Can we qualify a particular solution as SaaS? What are characteristic of SaaS product from technological and business perspective? And finally… can we define what is “true SaaS”? I want to step back and talk about SaaS first. Below is the definition by Wikipedia. You can learn more here – Software as a Service.

Software as a service (SaaS; pronounced /sæs/ or /sɑːs/) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as “on-demand software”. SaaS is typically accessed by users using a thin client via a web browser.

This definition leaves a lot of flexibility and, of course, doesn’t reflect multiple aspects of product and technology – the core source of disagreement about what is “true SaaS”. I want to focus on some of them –  product portfolio, subscription business model, IaaS and hosting, product versions and releases, upgrades and thin/think client access.

1- Product portfolio. This is a question about cloud and on-prem portfolios. Do you believe company can be providing both traditional PLM software and cloud (SaaS) software. For large companies it is mostly part of their strategy. It is a tricky balancing act of selling existing products and moving into the future. For smaller companies, it is a question about their focus.

2- Subscription business model. Most of subscription-based products are tagged with a price per user / per month. Is it a model you want to follow? Do you expect paying monthly? Is it just a way to advertise the price? What is the additional cost associated with product deployment, operation, support and services.

3- IaaS and Hosting. There are multiple sources of infrastructure for cloud software these days. You can run it using services like AWS and Microsoft Azure. Alternatively, you can host it using variety of hosting providers. If your business is large enough, the question about company datacenter can come .

4- Product versions and release. An important question about availability of multiple versions and configuration of your products. The option to keep a single version of truth for your cloud product has lot of advantages. But at the same time, it can raise a concern from IT folks thinking about how to make cloud product compatible with other software running by a company.

5- Upgrades. The topic of software upgrades is painful. Who is responsible to upgrade your environment when product is moving to the next release? Cloud software vendors are traditionally responsible for infrastructure and upgrades. But some specific customizations and configurations can complicate things.

6- Thin vs. Thick clients. Do you think “cloud” is equal “browser”? For some people, the answer is clear yes. Do you think browser access is an ultimate characteristic of “true SaaS” software? You can decide what is important for you, but consider the implication of managing software installed on mobile devices, laptops and desktop computers.

What is my conclusion? The devil is in details and SaaS definition brings many questions. I’m working on a next version of PLM cloud services comparison between vendors. It is a competitive space and vendors will have to work to explain their products and technology. To say “cloud” is not enough. SaaS has no simple definition. To understand multiple characteristics of SaaS is important to take a right decision about what is a right solution for you. Just my thoughts…

Best, Oleg

PS. If you have specific questions, please reach me out via email – oleg [@] beyondplm [.] com

Image courtesy of Suat Eman at FreeDigitalPhotos.net

 

Recent Posts

Also on BeyondPLM

4 6
21 September, 2016

The demand for real-time collaboration is getting stronger. The idea to “get your team on the same page” was translated...

4 December, 2014

Manufacturing landscape and technology are changing fast these days. Most of existing PLM platforms were developed 15+ years ago. Therefore,...

8 February, 2013

Data is a trending topic these days. Big Data is even fascinating. It made me think about the meaning of...

15 October, 2017

My favorite weekend reading was The scale of tech winners by Benedict Evans (). I recommend you to read and...

1 November, 2017

Continue my thoughts about 3DEXPERIENCE platform and Dassault Systemes strategy related to organization transformation, I was reading CIMdata – Dassault...

17 August, 2019

Earlier this week, I published my Only Aras? article. Check this out. No doubt, Aras made a very impressive journey...

26 October, 2017

I spent last 2 days attending Develop3D Live conference in Boston. The conference organized by Develop3D is US version of...

22 January, 2010

The world of computing is very unpredictable these days. However, I’d like to bet and put some of my thinking...

14 April, 2019

My last article from NetSuite SuiteWorld 2019 in Las Vegas is about Oracle NetSuite Manufacturing vision. It was presented during...

Blogroll

To the top