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Process Management

mobile-voice-plm-process

Processes and workflows is a big topic in PLM. If you think about PLM as a way to manage a full scope of product development processes in organization, workflow is a foundation part of technologies and tools to implement that.

The definition of PLM process is usually complex and can come as workflow or rule-based. You may ask – why is it complex? Very often the answer is simple – enterprise organization is complex as well as communication between people is complex too. However, this is still not a reason to keep them complex in the future. In one of my earlier posts about PLM processes and implementation confusions, I shared my classification of PLM processes into design collaboration and change processes. People are still one of the most complex part of process implementations. Especially, if you speak about engineers. To manage engineering processes is like herding cats. Read more in my PLM and Engineering (task) process management post. One of my conclusions – we need to simplify process management.

In a real life, email remains one of the key players in process-driven implementations. There is nothing wrong in email and the requirement to integrate PLM processes with email is still on the top of PLM process requirement list. I honestly think that I need to update my workflow dream list.

The question how to simplify workflow and make collaboration easy is on the top of workflow and process management professionals. Some of PLM mindshare companies are focusing primarily how to improve process management.

One of my previous ideas around process simplification was related to mobile technologies. Earlier today, my attention was caught by Benedict Evans blogVoice is the next big thing in mobile. Article speaks about different form of communication – text messages, instant messaging and vocie. Here is the passage I liked:

…there is a lot of scope to innovate around the actual voice experience in much the same way that we have seen around messaging apps.In messaging we have seen two levels of innovation in experience. WhatsApp delivers ‘SMS 2.0′ – it does the things that telco technologies like IMS were supposed to add close to a decade ago, but not much more, so far. On the other, we have things like Line, Wechat, Kik and Snapchat that actually change what messaging is, even before you look at the platform elements of their offerings. I suspect (but no more) that it is harder fundamentally to change what voice is than to create alternatives to a snippet of text, and so the basic voice experience might change less – the innovation, like WhatsApp, may be more about the handling and routing and setup. That is, it kills the dialer. That’s one way to look at Talko – it rethinks what ‘dialer’ mean when there is no DTMF (or pulse), and builds value around that.

I specially like the idea of “setup simplification” to make a call. Sometimes, to make a dial is complex or even impossible. Imagine, you have engineers and service technician working on the same problem. They are located in separate places. Modern 3D collaboration technologies can share visual information between them. They can even share photos or camera. But “chatting” or “IMing” in such situation can be a complex thing. To be able to establish voice communication can be a killer function.

Another example can be related to “change process” approval. The description of problem is often complex and requires clarification. Very often it leads to going back and forth in approval process between people with messages and explanation. To setup one minute voice communication can solve a problem.

What is my conclusion? Voice and mobile can become a killer approach to simplify communication and streamline PLM process management. It can decrease number of messaging loops, speed up approvals or improve customer service. PLM vendors are very much behind in mobile innovation. Voice is part of this gap. Just my thoughts…

Best, Oleg

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ios8-notification-center

Notifications are fascinating. We are all love to get notified. Alarms, emails, meetings… Later came social notifications such as likes, discussion comments and others. Enterprise systems are sending notifications about process states and many others.

Recent Apple WWDC presentation provided a snapshot about next evolution point of OS/X notifications. When iOS 8 hits, the notification center can easy become a center of universe for your iPhone. The same happens on Android device- notification screen is pretty much in focus of everything.

Yosemite-notification-center

Wired article Why Notifications Are About to Rule the Smartphone Interface? provides an interesting insight on how notification functionality will developed and what is means for end users. Here is my favorite passage:

Interactive notifications will spur all sorts of new behaviors. (And yes, Android already has interactive notifications, but the ones in iOS 8 look to go beyond what KitKat can do.) Some of these will be simple, like the ability to reply to an email or text message. But they’re powerful in that you can do this without quitting whatever you’re already doing. And this interactivity is not just limited to system apps. Third-party developers can take advantage of this new capability as well, so you could comment on something on Facebook, respond to a tweet, or even check in on Foursquare. But others are going to be radical, stuff we haven’t imagined yet. Once developers begin to really harness what interactive notifications can do in iOS 8—and they will—it’s going to cause one of the most radical changes since third-party apps. With the advent of iOS 8, notifications are the new interface frontier.

It made me think, there is an opportunity for process management tools to leverage notification center ideas as well as use this spot for better experience PLM systems can provide. In most of the implementation, I’ve been involved, PLM systems are using email to get people involved into the communication about changes and process notification. Recently, instant messengers (IM) and live chats came to that place as well. New type of notification system can come to combine all aspects of communication into single interconnected experience. There is one more aspect. The ability of process management tools to capture existing notifications. It can be an interesting opportunity to simplify process planning for organizations.

What is my conclusion? Communication brings a lot of noise and inefficiency. This is a problem we have everywhere. On the other side, process is all about how to get people to perform in the most possible efficient way. It seems to me the new notion of notification can provide some alternative to old email exchange and buzzzzzes of alerts. UX architects and PLM technologiests should take a note. Just my thoughts…

Best, Oleg

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Recent debate on Tech4PD brought back one of my favorite topics in PLM – data vs. process. The topic isn’t new, but it is not diminishing the importance. I found first appearance of my debates with Jim going to back in 2009. Navigate to the following link and read my old blog – PDM vs. PLM: Is it about the process? Another perspective on data vs. process in PLM was presented in my blog post – PLM: controversy about process vs. data managemen. The last one was inspired by Bell Helicopter presentation made during Dassault Customer Conference back in 2011.

Take a moment of time and watch the debate. I gave my vote to Jim. I like his broad perspective on setting organization on the right path with their working procedures. Jim also “packaged” his process opinion together with “file management”, which made me assume that engineers will be able to identify right versions of a specific file/design. What made me feel sad a bit with regards to  Chad’s position is his wiliness to focus on how to control all data in PLM – something I have hard time to believe as needed and even possible. To me PLM cannot control all data, but should rely on technologies to make data available for decision (and not only) processes.

The debate made me think about why Data vs. Process is probably a wrong dilemma in the context of PLM. In my view, the right focus should be on “lifecycle” as a core value proposition of PLM and ability of PLM to support product development. In a nutshell, product development is about how to move product definition (in a broad sense of this word) from initial requirements and design to engineering and manufacturing. If I go future, next stages of product definition will be related to maintenance and disposal. To define what represent product on every stage together with what is required to move product from one stage to another is a core value of product lifecycle and PLM.

What is my conclusion? After many years of debates about data vs. processes, I think time came to get to the next mature level of understanding how to get PLM work for companies. The focus on product definition for every stage of product lifecycle bundled together with procedures or requirements needed in order to move between stages can be a new way to define what PLM is about. Just my thoughts…

Best, Oleg

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PLM and Engineering Task (Process) Management

December 13, 2012

PLM is all about process management. This statement comes to the play when people explain the value of PLM in the organization. Usually, when you think about process management, your mind is switching to some kind of “workflow thinking” mode, which assumes you need to follow the process from state to state by accomplishing tasks […]

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5 Gallons of Processes and the future of PLMometer

August 3, 2012

Free is the best future price. If you follow my blog, you probably had a chance to read this post three years ago. The world of software is very different nowadays. Trends such as open source, software as a services (SaaS), freemium – this is only a short list of new business models. Earlier this […]

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Kenesto vs PLM 360: Apples to Apples?

June 8, 2012

Earlier this week, Kenesto – new outfit of Mike Payne announced about general availability of their cloud based business process automation services. If you missed the announcement, navigate your browser to the following link. I blogged about Kenesto before – PLM, Kenesto and Process experience. Released version brings some additional features such as a cloud […]

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PLM and Process Tools: Opportunity or Complication?

January 18, 2012

I’d like to talk about BPM again. I was writing about BPM in the past. Navigate to this link to take a look on few pasts topics related to Business Process Management. Almost four years ago, I asked a question – Should PLM develop its own process tools? I think, the question is still not […]

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Process Simplification – the next goal for PLM companies?

January 6, 2012

It was a long time I didn’t talk about process management. The importance of process management is obvious. One of the main questions, companies are asking for is how to make process management more efficient and less complex. For the last 5-6 years, PLM companies put a lot of emphasizes behind the process improvement. Almost […]

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PLM Storm and Infinite Processes

August 8, 2011

I’m still off on vacation until Wednesday. However, as my PLM blogging buddy Jim Brown mentioned on the Facebook – “Blogging is my crack habit” . I started to return to my blogging activities. My usual dispute with Jim was about PLM and Processes Management. So, I decided to come today with some notes related to […]

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PDM vs. PLM: A Process Perspective

August 17, 2010

I want to continue the discussion started last week in my post ‘PDM vs. PLM: A Data Perspective‘. Thank you all for comments and your contribution to this conversation. I think, clarification in this space can be very beneficial for customers, vendors and other people involved in planning and operation systems for product development, engineering […]

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