Once “social” was a hot topic for PLM developer and analysts. In my view, the hype went down. Ask PLM people about social applications and be prepared for very neutral response. I asked myself – why so? Social applications can improve the way people communicate and should bring value. Nevertheless, social revolution in PLM is kinda “postponed”. You might be interested – will social apps back, when and how?
My attention was caught by WSJ.D article – Data Point: Social Networking Is Moving on From the Desktop. These numbers made me think about potential benefits between “social” and “mobile” in PLM.
Similar to social apps, the popularity of mobile PLM application is not skyrocketing too. Once excited about the ability to run “everything from iPad”, users got back to their desktops, CAD workstations, BOM Excels and browser applications. Did PLM vendors miss the point of mobile? I asked about that two years ago here. The confusion between “mobile web” and “native app” is probably only part of the problem. When world is going to be even more distributed than today, the efficiency of mobile PLM applications and intuitiveness of how mobile app can present the data becomes absolutely critical. However, mobile app will be used only if it is easier and brings additional value. The best example is taking picture during the presentation and sharing it via Twitters and/or Facebook.
Now I want to get back to social PLM option. I just read about new feature – you can tweet to Amazon to put a specific article or item in your shopping cart. Navigate here to read more. There is nothing very special here. It is all about efficiency. Imagine you found something you want to buy at the time you browse your twitter stream in the morning. To stay in the same environment and put an article to the Amazon shopping cart is all about efficiency. So, here is my guess. Social PLM can reinvent itself via mobile option.
What is my conclusion? The efficient interaction is very important when out of the office and not connected to your well-organized desktop. So, specially designed “social PLM” function can be very demanded on mobile devices. However, the fine tuning of functionality and mobile experience is a key. Efficient user interaction combined together with valuable scenario. This is a key for mobile PLM and social PLM to be successful. Without these two elements, customers will keep walking from social and mobile links to desktop. Just my thoughts…
photo source – WSJ-D article