Gartner, PLM Social Networking and Technological Enablers

by Oleg on January 24, 2012 · View Comments

I want to talk about a social-networking topic again. I was reading Gartner Top Vertical Industry Prediction for 2012 and Beyond. Spend some time reading the short summary provided by Gartner. Navigate here if you want to get a full report. Gartner emphasized significantly the value of social networking. Read this passage:

Cloud computing and social media will continue to provide industries with new avenues for effective customer communication and engagement, facilitating increased revenue and sustainable interaction with key customers…

One of the predictions related to “social networking” and PLM caught my attention.

By 2014, the five largest PLM software providers will make social networking an integral part of their solution.

So, who are these companies? In my view, top 5 are Dassault Systems, Oracle, PTC, SAP, and Siemens PLM. The question is if we need to include Autodesk in this list. After the announcement about Nexus 360 – a new cloud based PLM, we probably need to counter Autodesk at least in the list of pretenders.

PLM vendors and Social Networking platform

The companies I mentioned above already spent significant efforts in implementation social networking and social platforms. Dassault Systems development 3DSwYm platform. I wrote about it multiple times. You can start here. Oracle presented few research and development projects in this space as well. The one I noted was Oracle Web Center. PTC made significant effort to develop social platform development capabilities called Windchill Social Link. During my last visit to PTC, I had a chance to speak recently with David Blair, VP of social product development. Navigate here to read more. SAP development product called SAP StreamWork. I probably less familiar with what Siemens PLM is doing. However, TeamCenter Community product is clearly focused on some sort of social networking and collaboration. You can read more here – Siemens augment social product development.

Social Platforms and Technological Enablers

I found a question of what technology PLM vendors are using to implement social networking and social collaboration quite fascinating. From user perspective the functionality provided in these platforms can be considered as very similar. Some of the vendors – Dassault, SAP, Oracle development their own platforms. PTC and Siemens PLM are relying on Microsoft SharePoint as a technological platform. In that context, I’ve read the following interesting article – 5 myths about SharePoint as a Enterprise Social Platform. Have a read and make your conclusion. The following passage was one of my favorites:

When SharePoint 2010 arrived in the marketplace, the platform included new social capabilities to improve productivity and collaboration. However, as the consumer social web exploded, it became clear that the 2010 platform only provided the basic building blocks of social computing.

What is my conclusion? A little more than two years ago, I asked a question – How many social platforms we need for enterprise? In my view, this question is still valid. The run of all PLM vendors towards developing social platforms will re-create one of the existing problem in enterprise software – silos and fragmentation. I’d expect customers to ask questions about what platform to use in case more than one vendor involved and how to integrate social platform capabilities coming from multiple providers. So, what do we have – an old problem with a new face?. Just my thoughts…

Best, Oleg

Image credit Nutdanai Apikhomboonwaroot / FreeDigitalPhotos.net

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  • Oleg I agree a new face to an age old problem. The grey overlap of functionality between systems is the a constant problem thst leads to silos. Suppliers want to sell modules so enabling easy connections to common platforms is counter to that. In addition security architecture is a consideration. So this evolution will unleash another wave of application architecture headaches!
  • beyondplm
    David, thanks for your comments! You are right - current business model. This is a root of all problems. As soon as business models change, the situation will improve. However, it requires technologies enabling easy integration and data sharing. Just my opinion. Best, Oleg
  • Jens Krueger
    Thank you for this post - I completely agree. PLM vendors should not re-create a social computing platform, they should rather provide means to integrate existing platforms with their core product. This could lead to Wiki-articles linked to product data, PLM users enriched by Google+ profiles etc.
  • beyondplm
    Jens, agree with you. However, older vendors are interested to build "full packages". This is current status quo. It is going to change in the future. But it will be a challenge from current providers.
  • kaheniem
    Why do companies always have to create new social media platforms inside of a system? If every system uses it's own some-thing'm'a'bob, the communication is far from seamless. Our small company is evaluating Yammer as an internal comm tool. And the amount of similiar platforms is huge. Why not utilize these, already made platforms inside the PLM system?  I liked your previous postings about appification and  IMHO what we need is easy-to-use API's to enable seamless integration between different systems.

    Pretty idealistic, I know :)
  • beyondplm
    Kaheniem, thanks for this comment. Current PLM business models are oriented on data ownership and lock-in (not different from ERP, btw). When a vendor is oriented to sell "a full package", he has interested to develop "all-in-one" systems. The result is building social-networking platforms inside of ERP and PLM. Just my opinion, of course. Olega
  • kaheniem
    I agree and it's a problem. Even those manufacturing companies that use PLM & ERP's have long ago realized that they need a value chain network. They can't manufacture every component efficiently themselves.

    You could create a framework, that would appear as all-in-one-solution to the end user although it consists of different systems that are integrated together. The vendor lock-in and full package ideology is cumbersome for the customer. Again, these are my opinions :)
  • beyondplm
    kaheniem, thanks for sharing your insight! Value chain is a key (opposite to vendor's lock-in). Unfortunately, it is opposite to business models of manu vendors in that domain. They are clearly focusing on how to lock customer on a complete solution. Just my view.
  • Surendra Gudla
    Excellent thoughts Oleg.......I got a question, social networking main objective is easy and seamless connectivity between friends or business partner and PLM in turn need minute level security model.
    How the both opposite and conflicting interested platforms come together.
    In crisp, Security model in Social networking PLM systems.........Please give your thoughts.
  • beyondplm
    Surendra, thanks for commenting. Social networks can be used outside and inside of the company. In my view, there are no big different in general what needs to be done in social networks in the context of security and PLM system case. The information needs to be secured. This need is massively overhyped. It doesn't mean I don't see it as serious requirements, but it should be taken proportionally to the security problems available in on premise systems, and web enabled tools behind the firewall. Just my thoughts... You can take a look on this blog post as well - http://beyondplm.com/2011/08/2.... Best, Oleg
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